Customers´ versus Experts´ Perspective in the Insurance Industry

As consumers, we are becoming increasingly digitally savvy and channel a growing part of our communications through social media. By doing so, we are putting the businesses we interact with to a hard test, as strategies and ways to respond to this societal development are diverse and sometimes unclear. In a recent survey, the ‘Digital Insurance Monitor 2016’ (DIM), 3,000 insurance customers as well as more than 100 insurance managers from Austria, Italy, Germany, Switzerland and Turkey have been asked the most urgent questions pertaining to…

Cyber Insurance: State of Play

Cyber risks are real and are constantly evolving with technological advances and pervasiveness. Whether individuals, small business or multi-national – all might face a Cyber incident that can result in costly financial consequences. In times of heavy competition in classic insurance products and negative interest rate headwinds limiting returns from insurer’s bond portfolios, Cyber risks present a major opportunity for the insurance industry. With annual growth rates of up to 100%, global Cyber insurance market size predictions for 2025 range between $ 10 to 20+…

M&A Cyber-insecurity and (Mis-)conceptions

2016 marks a record-breaking year for M&A activities. Unfortunately, it’s also another year of a large number of data breaches and hacks becoming front-page news. CxOs, law firms, dealmakers and investors involved in M&A generally ignore Cyber risks that have implication on deal execution, deal value, reputation; post-M&A liabilities, operations and bottom-line; or acquirer vulnerability. This is partly based on awareness, lack of knowledge or misconceptions about Cyber risks and assessments.

Why Digitalization Needs Application Modernization

Authors: Stefan Pauly and Gerhard Kaucky Looking at the current hype around Digitalization we recognize the positions and arguments of two groups: One group is Sales and Marketing, CEOs and CMOs who reflect about the business value of Digitalization, about new sales and service channels, digitalized products, and – in general – renewed business processes.

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