Next-Gen Travel Management with CSC and Concur (Part 2)

Following the blogpost ‚Anyone Who Goes Traveling, has Stories to Tell (Part 1)‚ that introduced the topic of modern business travel tools and standards, this blog specifically looks at Concur Travel & Expense. Concur is an SAP company and Concur Travel & Expense is used globally within CSC. CSC implements Concur globally based on its ‘Customer Zero’ initiative.

Travel_02Bill McDermott – SAP CEO – says that “travel is the 2nd largest and most difficult to manage budget line item”. Concur Travel & Expense is a cloud solution that supports the management of this important budget item.

Research carried out on behalf of Concur by Forrester Consulting[1] in 2014. They found out that Real-Time information is the key to optimizing the T&E Spend. The findings are based on input from 348 global financial decision makers. These companies highlighted the lack of mobile capabilities as well as the need for more capabilities in the area of T&E analytics. Read More

Anyone Who Goes Traveling, has Stories to Tell (Part 1)

This old German quote is true not only for tourists, but also for business travelers. While travel booking means for some an increase of anticipations with the choice of destination and hotel, for others this is a cumbersome task. In addition, there is a necessity to collect a large number of receipts, allocate these to the correct trips and finally wait for payment of the expenses.

Travel_01For many companies, travel costs represent a very big portion of budget costs. However, this is extremely difficult to manage as a result of short term bookings. As in many secondary processes the area of travel expense management and new ways of working has seen significant changes within the IT support available for companies and travelers.

The focus has been set to improve approval, booking and payment of expenses, as well as to increase transparency and profitability of the entire process. This means that there are a number of changes needed in the booking process. Read More

Social Engineering: Errors in Human Mind?

Author: Jens-Michael Marohn

cyber_human_mindSocial Engineering is a method to manipulate people into doing something or divulge confidential information. It could be seen as the hacking of the human mind. Compared to for example software, the human mind has far more vulnerabilities and it is significantly simpler to find and exploit these vulnerabilities since it does not require any special expertise like code or computer language.

To become aware and protect ourselves against it, we need to look at the psychology and methods used by Social Engineers and learn about the required precautions. Read More

Usage-Based Car Insurance –
Insurers Hesitate, but it’s Inevitable

UBI Usage-Based Car InsuranceUsage-based insurance (UBI) has been gaining ground for some years now, and while the jury is still out on some other domains such as health insurance, results in car insurance are very promising. Nevertheless, not all insurance companies are jumping at the opportunities UBI is presenting: for many, the dual effort of upgrading their technology and reviewing their business models on their own seems all but unmanageable. An implementation partner with expertise in the fields of both IT and actuarial matters can help.

 The benefits of usage-based insurance are obvious:

  • Insurers would not only benefit from the significantly reduced number of claims, but moreover, from promising up-selling and cross-selling opportunities
  • UBI policyholders would enjoy lower insurance rates
  • Society as a whole would ultimately benefit in terms of improved road safety, which would in turn give the public image of the insurance sector a massive boost

However, cultural barriers seem to exist, making it difficult for customers in some markets to embrace the idea of having their behaviour observed too closely. While such initiatives meet relatively little controversy in countries such as the U.S. and Italy, German customers are known to take privacy concerns very seriously. Read More


Autoren: Dr. Irina Eckardt, Gordon Süß und Dr. Philipp S. Müller


Ein Arbeitsprogramm für E-Government in Deutschland. 

Studien wie der Initiative D21 E-Government Monitor, der eGovernment Benchmark der Europäischen Kommission und der E-Government Survey der Vereinten Nationen machen deutlich, dass die deutsche Verwaltung im Vergleich zu den Europäischen Partnern in der Digitalisierung der Verwaltung immer mehr zurückfällt. In der Vergangenheit wurden mehrheitlich E-Government-Leuchttürme für einzelne Leistungen in Lebens- und Unternehmenslagen und in einzelnen Ländern oder im Bund in Deutschland realisiert. Dadurch wurde das Thema E-Government öffentlichkeitswirksam in die politischen Agenden in Bund und den Ländern aufgenommen, aber eine breite und flächendeckende Bereitstellung von digitalen Angeboten konnte nicht erreicht werden. Vielmehr hat sich eine Kultur der Alleingänge etabliert, welche die Schaffung eines einfach zugänglichen und einheitlichen digitalen Angebots eher noch verzögert als unterstützt. Dieser Problematik hat sich der NKR im letzten Jahr mit seiner Studie „E-Government in Deutschland: Vom Abstieg zum Aufstieg“ angenommen in deren Vorwort der Vorsitzende Dr. Johannes Ludewig deutliche Worte findet:

„Ein weiter so kann es nicht mehr geben, will Deutschland in den kommenden Jahren nicht mehr zu den Nachzüglern sondern zu den E-Government-Vorreitern in Europa gehören.“

Als Fortschreibung dieser Studie hat CSC gemeinsam mit Capgemini das Gutachten „E-Government in Deutschland: Wie der Aufstieg gelingen kann – ein Arbeitsprogramm“ erarbeitet, dass heute veröffentlicht wurde. Dieses Gutachten besteht aus drei Dokumenten: einer Kurzfassung, die die Maßnahmen aus der Langfassung zusammenfasst sowie einem Analysedokument, in dem internationale Best Practices zusammengetragen wurden, die ins Arbeitsprogramm eingeflossen sind. Read More

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