ITIL and DevOps – Complementary or Contradictory?

“If you think DevOps and ITIL® aren’t compatible then you don’t understand either”[1]

DevOps is a relatively new development that raises many hopes for a faster and better delivery of new functions from development to production. With the arrival of new technologies like virtualization and cloud as well as new methods such as ‘Agile’, pressure is on the release management and operations team to faster deliver development outputs to production.

DevOps is also a cultural movement bringing together the diverse capabilities and traditions from application development, release management, testing and operations – hence the name DEVelopment and OPerationS.

The diagram below depicts the critical drivers (red) and enablers (blue) for the DevOps success and thus establishes DevOps as a critical foundation for the digital era.



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Immer noch unbekannt oder unbeliebt: E-Government in Deutschland

Autoren: Nils Proske und Janina Gera

Heute erscheint der eGovernment MONITOR 2016 und es ist deutlich, dass sich Nutzung und Akzeptanz von E-Government in Deutschland auf unbefriedigendem Niveau lediglich stabilisiert haben. Zu groß ist der Rückstand auf unsere Nachbarn. Noch immer nutzen deutlich weniger Menschen in Deutschland E-Government – Dienste als in Österreich und der Schweiz. Die digitalen Dienste sind vielen unbekannt oder Nutzer sind nicht zufrieden. Jedoch sind auch kleine positive Entwicklungen, z.B. bei gestiegenem Vertrauen in die Behörden und dem Datenschutz, zu erkennen.

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The Complexity of IAM Projects: Agility as an Opportunity

Autoren: Dr. Silvia Knittl, Tillmann Strohbach und Sven Schreyer

IAMIdentity and Access Management (IAM) controls the user authorizations in an organization, supported by appropriate software. As an essential part of the IT security architecture, IAM ensures that users receive the exact authorizations they need for their daily work. Therefore, IAM is a critical factor for business processes to work. IAM projects are complex due to the multitude and wide range of the involved stakeholders (e.g. HR, the departments, the end users or persons responsible for the IT applications). Further complexity comes with the technical and organizational interfaces of IAM with the business processes. Due to the considerable impact on the business processes, we recommend classifying IAM projects as strategic projects.

Based on our experience, in many companies, IAM projects are often implemented unilaterally by the IT department and the affected stakeholders are only included selectively. Furthermore, the authorizations of the users are dynamic as a result of possible role changes due to organizational changes or task modifications. The customers expect high quality results, but still have several vague or unclear requirements at the beginning of the project. The communication and coordination effort, as a result from the multitude and wide range of stakeholders that have to be involved, is often underestimated at this point. This is why, many IAM projects that are implemented according to classical development methods, ‘die’ along the way or fall badly behind schedule. Read More

How Big is the Smart City?


Today, over half of the world’s population resides in cities, providing much of the human and social capital that now fuels contemporary life. And every month, 5 million more people move to cities in developing and emerging countries. It is estimated that by 2050, about 8 billion people will be living in the urban context.

Cities are complex urban spaces, shaped by diverse technological and cultural forces. They showcase some of the world’s most intractable problems and challenges, and some of our most innovative solutions.

The idea of the smart city – one that is integrated through sensors and actuators, through big data and artificial intelligence, through open government and citizen participation – is the best hope we have to ensure humanity’s success on this planet.

But, how big is this transformation? Bigger than it seems at first sight. Read More

Will the Digital Revolution in Retail Companies Fail due to Funding Gaps?

According to a recent survey entitled „Digital Agenda 2020“ 45 percent of retail companies in Germany, Austria and Switzerland consider funding gaps the biggest obstacle on the way to the digital transformation of their businesses.

Concurrently, the speed of innovation is putting the industry under pressure. As a consequence of the digital revolution, a completely new competitive situation is anticipated by 2018. This is even more relevant because of the fact that the competitive marketplace has already changed during the last 10 years by players like Amazon, Zalando & Co. Online Retail Business is growing by 12% while traditional retailing is only growing by 0.2%. Read More

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