Why Real Estate Organizations Should Care About Artificial Intelligence and Robotic Process Automation

Artificial intelligence (AI), particularly in combination with process automation, is a powerful technology which will, and has already begun to change industries. When hearing the term AI, most people probably think of recommendation algorithms, about search results, about chatbots, etc. In short, we think about consumer-focused products. But AI is also starting to rapidly spread into business-focused solutions. Going forward, AI solutions will move far beyond commercial, nice to have solutions, and focus more on adding true value, also for large corporations and businesses. Real…

Is the Economy Ill-prepared for the Digital Workplace of the Future?

Most employees of companies based in Germany, Austria and Switzerland give their bosses bad marks as far as the preparation for the digital workplace of the future. This is one result of a recent research report entitled “Workplace of the Future”. Asked for the biggest technology pitfalls in the workplace currently, approximately 60 percent of employees express concerns about insufficient remote access to data and 62 percent criticize the response times of information technology (IT) incident management services. Additionally, 58 percent deem their company’s IT…

Digitalization: The Formula of Success

A recent survey among German, Austrian and Swiss IT decision-makers has shown, for the second year in succession, that companies and industries in these three countries are, to varying degrees, lagging behind in terms of digitalization. This is partly owed to an obvious underestimation of the significance of the trend that I and my colleagues at CSC do not share. In addition, there is a mix of fears and prejudices, which are, in our opinion, essentially unjustified. Among the latter are, predictably, cost issues, a…

Customers´ versus Experts´ Perspective in the Insurance Industry

As consumers, we are becoming increasingly digitally savvy and channel a growing part of our communications through social media. By doing so, we are putting the businesses we interact with to a hard test, as strategies and ways to respond to this societal development are diverse and sometimes unclear. In a recent survey, the ‘Digital Insurance Monitor 2016’ (DIM), 3,000 insurance customers as well as more than 100 insurance managers from Austria, Italy, Germany, Switzerland and Turkey have been asked the most urgent questions pertaining to…

Inside the Minds of Today’s Digital Leaders

Some businesses are more globally integrated, more effective at sharing information and more likely to report better financial performance than their competitors. They’re also entirely digital across all major functions. In a recent Economist Intelligence Unit survey of C-level executives and IT leaders around the world, these digital leaders stood out. The 7th annual survey report sponsored by CSC, “What Makes Digital Leaders: A Full C-Suite Perspective,” explores links between digital technologies and strategic success. It highlights current investments in IT and how companies plan to…

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